Posting comments online is an addictive, and contagious, activity – where would the Internet’s viral vibrancy and interconnectivity be without it? But should site operators allow visitors to post anonymously?
Journalists especially wonder what good purpose it serves for anonymity to be offered to those who add comments to the end of online reportage. Some papers, like the Washington Post and the New York Times, require the posters register, but that information is not publicly available.
Anonymity is no guarantee, however, merely a courtesy or a custom. Case in point, The Cleveland Plain Dealer recently outed a judge for anonymously posting on its website disparaging comments about a local lawyer with cases before her court. Her Honor is suing for violation of privacy.
Bear in mind that not much if any whistle-blowing deserving of anonymity is occurring in these comment streams. Instead they tend to be postings from people who don’t want the boss to know what they’re really doing during work hours — or they’re excretions from the petty, the obscene, and the venomous. “A lot of comment boards turn into the equivalent of a barroom brawl,” William Grueskin of Columbia University’s J-School said in the New York Times (4/12/10), “with most of the participants having blood-alcohol levels of 0.10 or higher.”
So news organizations are pondering and tweaking (… it doesn’t help the cause of anonymity that advertisers don’t care to see their ads pop up next to some unexpectedly nasty comment). The Washington Post, for instance, is planning a system of “user tiers” based on the credibility a user has garnered from other users, much as Amazon.com displays more prominently the product reviews voted “helpful” by other readers/reviewers. The new Post system might give more prominence to commentators using their real names.
On the matter of message board policing, many sites already provide this function but usually lack the resources to keep up with the volume — or check to make sure that divulged identities and email addresses are legitimate. But there is hope for the future of honesty, integrity, and courage (or perhaps just for imprudence): Younger generations tend to be more comfortable attaching their names and faces to their beliefs and preferences (even though it’s often TMI – too much information – another problem altogether).
Calling it an “education process,” Huffington Post founder Arianna Huffington told the Times, “As the rules of the road are changing and the Internet is growing up, the trend is away from anonymity.”