WesHanson.com

Necessarily Blind, Not Deaf

If history and our own lives teach us anything it’s that our species is remarkably inept at doing the things we KNOW we should do that involve short-term pain for long-term gain: dieting, quitting smoking, reducing carbon emissions, saving money. Individuals, families … entire countries can drown in debt, for instance, and go down the tubes because of a refusal to make this short term/long term tradeoff.

And then, shades of Don Rumsfeld, there are all the unknown pitfalls lying in wait because we don’t see what’s coming. Consider the plight of companies tripped up by their own success. Dominant players of the past such Digital Equipment Corp., General Motors, Sony, and virtually every newspaper company sat on their leads and didn’t innovate because they felt confident their successful business models that would carry forward into the future.

Lesson: Technology is disruptive, and it’s paradoxically necessary to depart from successful business plan before you’re left behind. Nimble transitions are necessary, like a clothing retailer responding to fashion changes. The saying “If it ain’t broke, don’t fix it” has become “Break it before your competition does.”

Even if we don’t know exactly what changes are in store, we should know that there WILL be changes – and we should be prepared to adapt (quickly) to survive. For individuals, continual, life-long education is a must. For companies, finding, listening to, and learning from customers through social media are key. We can’t see the future, but we can keep our ear to the ground.

Half and Half

As of today, there are six months left in the year. Half of the year is gone, for those glass-not-quite-full types. Some say the glass is just too big. But however you see our worldly vessel, the question is what you do with what remains.

It feels sometimes like we’re in a worm hole, doesn’t it, whizzing into new dimensions without quite getting our bearings in the last one. We suddenly are expected to communicate almost constantly with emails, Tweets, blogs, texts, phone calls and even face-to-face conversations. How can we keep up — plus, you know, work and live real lives too.

Every innovation has always had a past-due date, but those dates are getting shorter and shorter. If you don’t replenish by improving your skills, increasing your reach, building your customer base or otherwise growing you go stale. Curdle up and die.

Businesses (including entrepreneurs who have come to see themselves as “brands”) need customers, which means they need marketing communications that put rapidly developing information technology to work for them. (PubArts of course can help you with that… just saying.)

Here’s the tricky thing with progress, though: the better we do, the bigger the problem we make for ourselves because expectations grow faster than the ability to deliver. As Nicholas Rescher wrote in Unpopular Essays on Technological Progress: “Progress produces dissatisfaction because it inflates expectations faster than it can actually meet them.”

It’s a phenomenon that extends to our personal lives and even to political order. Harvard scholar Samuel Huntington did groundbreaking work on the paradox of increased unrest in backward societies emerging out of poverty – the progress itself creates higher expectations that can scarcely be met, leading not infrequently to bloody revolution.

So welcome to the restless new world of 24/7 communications. The more that is technologically possible, the more that is expected of you, even though you were perfectly happy the way things were. And if you can’t or won’t get with the program, your competitors are more than happy to emerge from the encroaching darkness to help themselves to your lunch. Half full or half empty: just drink it up and pour yourself another.

Welcome to the Fourth World

Isn’t it wonderful that the owners of Associated Content are selling their company to Yahoo for a reported $90 million? That’s “wonderful” as in: I’m full of wonder and amazement how it has come to pass that huge numbers of desperate people are willing to work for (almost) free in order to further enrich a brazen few.

Associated Content’s 380,000 freelance contributors are paid close to nothing for providing what the company calls “a broad array of passion points” — with passion being defined as topics that Google has determined are popular search terms (and thus honey to advertisers).

Journalism and professional writing were never great gigs, money-wise; lucre has lured few into the trade. But the Internet age has really sharpened that point. Consider multi-millionaire Arianna Huffington, whose Huffington Post is supposedly worth hundreds of millions of dollars — and yet doesn’t pay many of its contributors. Or Examiner.com, which is owned by multi-billionaire Phillip Anschutz and doesn’t pay its 300,000 contributors much of anything. Or Demand Media of Santa Monica – another outfit that claims $200 million in ad revenue — and demands its contributors give up all rights to their work in exchange for an average $15 an article.

The saying used to be the freedom of the press belongs to the man who owns the press. Fair enough, and in this electronic age we can all own our own press – we can be masters of our own domain name. But really, why do people exchange their time and skill for pocket change just so millionaires and billionaires can get richer? Yet that’s essentially the business model. It works because the global Internet — the same phenomenon that has made every one a potential publisher — has gutted traditional media employers and empowered mass purveyors of “crowd sourced content” and their advertisers.

If you’re the writer, you might do it because you need the experience or the contacts or the electronic equivalent of “clips” (work samples). If you’re the proprietor, you do it because you’d be a fool not to. After all, why not encourage educated, talented, articulate people to work for free? Who needs Bangalore when you can get Third World labor in Santa Monica? Let’s call it the Fourth World, replacing what we once knew as the Fourth Estate.

More Google Search Tricks

Here are five more ways to use Google as an uncommonly helpful research assistant:

1. If you’re researching  topic and you don’t know what keywords will deliver the information you’re looking for, include OR in your search, in capital letters (this is a move called using the “OR operator”). Try combining it with the “site:” operator.

2. If you want to exclude a particular term in your search use the – (the minus sign operator). For instance searching the Tea Party political movement without mention of Glen Beck would be: “tea party” –glen beck

3. Search for types of files using the “filetype:” operator. For PowerPoint files about Patagonian glaciers try: Patagonian glaciers filetype:ppt

4. Search within numerical ranges using the .. operator (that’s two periods, not three as an ellipsis). So, to find out about Wimbledon tennis in the 1930s, try: Wimbledon 1930..1940

5. If you want to know the geographical area covered by a phone area code, just type it in to the Google search bar and Google will show you a map.

Make Google Dance Your Tune

There are lots of clever ways to make Google dance a different tune. Here are five examples of less conventional ways to make the world’s dominant search engine bust a move:

1. Limit your search to a particular site without having to rely on that site’s built-in search tool (which may not be up to the task). To search for the subject “ABC” on the website XYZ.com do this: ABC site:XYZ.com.

2. Use Google to correct your spelling. If Google senses you’ve typed in your query incorrectly, it will suggest the correct spelling. You can also get a word’s definition by searching on: define: word I’m interested in defining.

3. For the math-challenged, Google has a calculator. Just enter the equation you seek to solve.

4. Want to know what time it is in Bangkok? Search: time Bangkok

5. In this world of topsy turvey exchange rates, you might need to know how a certain currency converts to yours. Search: 100 dollars in Euros.